Effective Date: June, 2025

Welcome to FIDELYA (“we”, “our”, or “us”). Your privacy is very important to us, and we are committed to protecting the personal information you share when using our platform and website: https://www.fidelya.cl (“Website”).

Information We Collect

We collect two types of information:

  • Personal Information:

    • First and last name
    • Email address
    • Billing information (e.g., credit card details)
    • Business data (name, address, type of establishment)
    • Any information voluntarily provided through forms, surveys, or account creation
    • Customer order history and preferences (where applicable)

  • Non-Personal Information:

    • IP address
    • Browser type and operating system
    • Pages visited and time spent on the Website
    • Platform usage data (e.g., number of connected tables, users in the loyalty program)
    • Referral source (website or app from which you accessed)

How We Use Your Information

We use the information collected for the following purposes:

  • Provide and improve our services and platform features
  • Manage subscriptions, billing, and issue payment receipts
  • Send relevant notifications (order alerts, reservation reminders, platform updates)
  • Personalize your platform experience (menu setup, custom reports)
  • Comply with legal and tax obligations
  • Detect and prevent fraudulent or unauthorized activity
  • Analyze usage trends to optimize FIDELYA’s performance

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and ensure the platform works correctly. These include:

  • Essential Cookies: Required for core platform functionality (authentication, order synchronization).
  • Performance Cookies: Help us understand how you use FIDELYA and identify possible errors.
  • Functionality Cookies: Save your preferences (e.g., language, report configurations).
  • Marketing Cookies: Used to show relevant content based on your activity (only with your consent).

You can control the use of cookies from your browser settings. If you choose to block them, some features of FIDELYA may not be available.

Information Sharing

We do not sell, rent, or trade your personal information with third parties for commercial purposes. However, we may share your data with:

  • Service Providers: External companies that help operate the platform (payment processors, cloud storage, email delivery).
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of FIDELYA assets, your data may be transferred to the acquiring entity, following this same Privacy Policy.

Data Security

We implement industry-standard security measures to protect your information, including:

  • TLS 1.2+ encryption for all communications.
  • Encrypted storage of sensitive data (AES-256) on secure servers.
  • Restricted access control for authorized personnel only.
  • Daily backups to prevent data loss.

However, no Internet transmission or electronic storage method can guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access your data and request a copy.
  • Correct or update your information.
  • Request deletion of your personal data.
  • Restrict or object to the processing of your data.
  • Withdraw consent for specific processing activities.

To exercise these rights, contact us at contacto@fidelya.cl. We will respond within a reasonable timeframe according to applicable law.

The FIDELYA Website and platform may contain links to third-party sites, such as payment providers or documentation resources. We are not responsible for the privacy practices of these sites. We recommend reviewing their policies before providing any personal information.

Children’s Privacy

FIDELYA is not intended for minors under 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and discover that your child has provided us with personal data without consent, please contact us to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this same page with a new “Effective Date.” We encourage you to review this policy periodically to stay informed about updates.

Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us:

FIDELYA
Email: contacto@fidelya.cl
Location: Valdivia, Chile

Thank you for trusting FIDELYA to protect your personal information!

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