🏆 User Rankings in FIDELYA

The user rankings turn loyalty into a fun, dynamic competition.
Your customers don’t just collect points, levels, or badges — they also compete for top positions that boost motivation and engagement.


🎯 What Are Rankings?

Dynamic leaderboards visible to all customers, showing who the most active or loyal users are within a given period.
The criteria may vary but always reflect real activity within your business.

Examples of configurable criteria:

  • Total visits
  • Points accumulated
  • Rewards redeemed
  • Unique or limited badges unlocked
  • Participation in events or promotions

⚙️ Flexible Admin Configuration

Each venue defines how its rankings work:

  • 📅 Duration: weekly, monthly, or seasonal
  • 🎯 Scoring criteria: points, visits, redemptions, badges, etc.
  • 🔄 Tiebreakers: date of last visit, speed of achievement, etc.
  • 🥇 Top rewards: special badges, discounts, VIP access
  • 👁 Visibility: public on Home or private for each user

🌟 Benefits of Implementing Rankings

  • Healthy competition: customers strive to improve their ranking
  • Higher retention: encourages repeat visits to stay in the top positions
  • Social prestige: visibility of names or profiles on the leaderboard
  • Viral marketing: users share their achievements on social media

🧪 Example Rankings

🏅 Weekly Visit Top 10

Leaderboard of the 10 customers with the most visits in the past 7 days.
Reward: double points on their next purchase.

🎁 Redemption Ranking

Users who redeemed the most rewards during the month.
Reward: exclusive badge “Reward Fanatic.”

⚡ Streak Ranking

Customers who visited continuously for the most consecutive days.
Reward: special discount on premium products.


🏪 Examples by Business Type

Bar

  • 🍹 Top Mixologists: customers who tried the most different cocktails in a month.
  • 🎤 Karaoke Kings: most songs performed at the weekly event.

Café

  • Morning Lovers: most visits between 8–11 AM during the month.
  • 🥐 Croissant Fan: highest number of croissants purchased.

Restaurant

  • 🍽 Foodie of the Month: customer who tried the most seasonal dishes.
  • 🥇 VIP Booker: most completed reservations.

Barbershop / Salon

  • 💈 Consistent Client: most haircuts in 2 months.
  • ✂️ Style Explorer: tried the widest variety of services.

Ice Cream Shop

  • 🍦 Ice Cream Lover: most visits during summer afternoons.
  • 🌈 Unique Flavors: most different flavors tried in a month.

🔐 Anti-Abuse Controls

  • Automatic leaderboard resets by period (week/month)
  • Action validation via QR to prevent fraud
  • Real activity filters to exclude inactive or duplicate accounts

👁 Public Ranking View

  • Top positions displayed on the Home screen
  • Each customer’s name, avatar, and earned badges shown
  • Users can see their own position even if not in the top list

🚀 Gamification That Hooks

With FIDELYA’s dynamic rankings, every visit or interaction counts twice:
it not only earns points — it can also take your customer to the podium of loyalty.
This turns repeat visits into a habit and makes your brand part of their identity.


🛠 How to Get Started

  1. Activate the rankings module in your FIDELYA account.
  2. Define criteria, duration, and rewards.
  3. Set its visibility on the Home screen.
  4. Watch your customers compete for the top spot.

📩 Support & Assistance: contacto@fidelya.cl

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