🏆 User Rankings in FIDELYA
The user rankings turn loyalty into a fun, dynamic competition.
Your customers don’t just collect points, levels, or badges — they also compete for top positions that boost motivation and engagement.
🎯 What Are Rankings?
Dynamic leaderboards visible to all customers, showing who the most active or loyal users are within a given period.
The criteria may vary but always reflect real activity within your business.
Examples of configurable criteria:
- Total visits
- Points accumulated
- Rewards redeemed
- Unique or limited badges unlocked
- Participation in events or promotions
⚙️ Flexible Admin Configuration
Each venue defines how its rankings work:
- 📅 Duration: weekly, monthly, or seasonal
- 🎯 Scoring criteria: points, visits, redemptions, badges, etc.
- 🔄 Tiebreakers: date of last visit, speed of achievement, etc.
- 🥇 Top rewards: special badges, discounts, VIP access
- 👁 Visibility: public on Home or private for each user
🌟 Benefits of Implementing Rankings
- Healthy competition: customers strive to improve their ranking
- Higher retention: encourages repeat visits to stay in the top positions
- Social prestige: visibility of names or profiles on the leaderboard
- Viral marketing: users share their achievements on social media
🧪 Example Rankings
🏅 Weekly Visit Top 10
Leaderboard of the 10 customers with the most visits in the past 7 days.
Reward: double points on their next purchase.
🎁 Redemption Ranking
Users who redeemed the most rewards during the month.
Reward: exclusive badge “Reward Fanatic.”
⚡ Streak Ranking
Customers who visited continuously for the most consecutive days.
Reward: special discount on premium products.
🏪 Examples by Business Type
Bar
- 🍹 Top Mixologists: customers who tried the most different cocktails in a month.
- 🎤 Karaoke Kings: most songs performed at the weekly event.
Café
- ☕ Morning Lovers: most visits between 8–11 AM during the month.
- 🥐 Croissant Fan: highest number of croissants purchased.
Restaurant
- 🍽 Foodie of the Month: customer who tried the most seasonal dishes.
- 🥇 VIP Booker: most completed reservations.
Barbershop / Salon
- 💈 Consistent Client: most haircuts in 2 months.
- ✂️ Style Explorer: tried the widest variety of services.
Ice Cream Shop
- 🍦 Ice Cream Lover: most visits during summer afternoons.
- 🌈 Unique Flavors: most different flavors tried in a month.
🔐 Anti-Abuse Controls
- Automatic leaderboard resets by period (week/month)
- Action validation via QR to prevent fraud
- Real activity filters to exclude inactive or duplicate accounts
👁 Public Ranking View
- Top positions displayed on the Home screen
- Each customer’s name, avatar, and earned badges shown
- Users can see their own position even if not in the top list
🚀 Gamification That Hooks
With FIDELYA’s dynamic rankings, every visit or interaction counts twice:
it not only earns points — it can also take your customer to the podium of loyalty.
This turns repeat visits into a habit and makes your brand part of their identity.
🛠 How to Get Started
- Activate the rankings module in your FIDELYA account.
- Define criteria, duration, and rewards.
- Set its visibility on the Home screen.
- Watch your customers compete for the top spot.
📩 Support & Assistance: contacto@fidelya.cl